Fostering Extraordinary Client Engagement in the Workplace
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Speaker : CHRISTOPHER SALEM
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When : Thursday, September 12, 2024
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Time : 01 : 00 PM EST
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Chris Salem is an accomplished Business Acceleration Strategist, Certified Workplace Strategist, Professional Keynote Speaker, Award-Winning Author, Corporate Trainer, and Radio Show Host & Media Personality dedicated to empowering both business leaders and organizations with creating an enriched workplace environment that drives heightened staff engagement and retention, while concurrently fostering client growth, elevating customer or patient experiences, and accelerating overall revenue and profits in an expedient and cost-effective manner.
His book, 'Master Your Inner Critic / Resolve the Root Cause – Create Prosperity,' achieved international bestseller status in 2016. Chris also co-authored the recent edition of 'Mastering the Art of Success' with Jack Canfield. Additionally, his weekly radio shows, 'Sustainable Success' on the Voice America Influencers Channel and 'Business Influencers' with TAL Radio, part of the Touch-A-Life foundation, highlight his commitment to transformative leadership and business development.
He works with organizations such as JP Morgan – Chase, Ralph Lauren, UTC - Pratt & Whitney, Raytheon, Oracle, GE Research, Vein Institute, Microchip Technologies, Anthem, US Census Bureau, US Senate, United Healthcare, Laticrete Corporation, Hubbell Corporation, Conning & Company, Foxwoods Casino, and NYPD Forensics Department including universities such as University of Hartford, Westchester Community College, Bay Path University, Worcester State University, and spoke on overcoming limited beliefs for peak performance at Harvard University’s Faculty Club.
Discover the art and science of fostering extraordinary client engagement in the workplace with this inspiring talk. Join us as we explore innovative strategies and best practices for building meaningful connections with clients that go beyond the transactional. In this session, we'll delve into the importance of empathy, active listening, and personalized communication in creating memorable client experiences that drive loyalty and satisfaction. From leveraging technology to enhance engagement to cultivating a client-centric culture within your organization, this talk offers actionable insights to empower professionals at all levels to elevate client relationships and achieve business success. Whether you're in sales, customer service, or leadership, this session equips you with the tools and mindset needed to cultivate lasting connections with your clients and unlock new opportunities for growth and collaboration.
Areas Covered
- Recognize the importance of empathy and personalized communication in fostering extraordinary client engagement. By understanding clients' needs, preferences, and challenges, businesses can tailor their approach to create meaningful interactions that resonate with clients on a deeper level.
- Cultivate strong listening skills and effective communication techniques to foster open dialogue and build trust with clients. By actively listening to clients' concerns, questions, and feedback, businesses can demonstrate their commitment to understanding and addressing client needs, leading to stronger relationships and enhanced client satisfaction.
- Foster a client-centric culture within your organization by emphasizing the importance of prioritizing client needs and delivering exceptional service at every touchpoint. Encourage collaboration across teams and departments to ensure a seamless and consistent client experience empower employees to take ownership of client relationships and strive for excellence in client engagement efforts.
Who Should Attend
CEOs down to all Middle Management business unit titles with SMBs and Fortune 1000 companies along with Senior to Middle Management at the Fortune 500 level.
Topic Background
Certified Workplace Strategist and Business Acceleration Strategist.
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$160.00
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