Good writing takes practice, but many schools have reduced the time spent on formal writing--especially practical grammar, accurate spelling, appropriate punctuation, logical development, etc. This course can’t fill that kind of educational vacuum, but it can help participants improve on the skills they do have. In this course you will learn:

Email has emerged as a primary medium for internal as well as external contact with associates and clients, respectively, so the email guidance is especially valuable if you work on a team that uses email as a major communication tool, you are managing a group or division that communicates via email, your staff sends emails that are too vague, too dense, or too many, or you have a difficult  time getting prompt responses to the emails you send.

Finally, this is a webinar useful to many areas of your organization—not just lenders and credit approvers, not just credit analysts and loan reviewers, but also auditors, loan administrators, marketing, retail, operations—anyone who has to explain or convince others that what they are saying makes sense.

Areas Covered

Who Should Attend

Anyone who writes internal memos, reports, analyses, etc. or communicates with individuals and entities external to the organization, e.g., clients, customers, vendors, regulators, etc.:

Why Should You Attend

Emails are a core business communication tool. The speed and volume of email have dramatically changed business communication. The not-so-old standards for professional correspondence have evolved and will continue to do so. Employees need to know the best strategies to communicate effectively. An effective business email is easily understood, but it is not so easily written.  

We have all received poorly written emails. These emails are unclear, ambiguous and often get ignored. They can cause confusion. They can also be detrimental to business if projects are impeded or if clients misinterpret information. Fortunately, this communication skill can be Improved with training, and the payoff is that these clearer emails improve business communication and productivity.  

This course will teach you how to write clearer emails to receive better responses. Well-written emails save time because they allow the recipient to clearly understand the task at hand and respond appropriately and promptly. Effective emails reduce confusion and improve productivity, and they are much faster to write than snail mail. This course will teach you the basics of effective email communication.

Topic Background    

Good leaders walk the talk, but they also “write right”. They know how to say in a few words what needs to be said in crisp, clear language. The road to bad communication is paved with good intentions but poor construction. Readers know when subjects and verbs don’t agree, when punctuation misses the point, when words don’t fit, and content is confusing. In this session, learn how a few basic rules on grammar, punctuation, and usage can improve business written communications with clearer, more succinct content.  Business writing is best when it is spare and clear, precise and concise—especially in emails.  

This session is designed to give practical and useful advice and tips on how to tighten up language and organize the content into a logical, convincing read. Attendees don’t have to be English majors or literature students. The aim is to improve the readability of your emails.