Investigate, Document, Excel: A Writing Bootcamp for HR
Chris DeVany is the founder and president of Pinnacle Performance Improvement Worldwide, a firm which focuses on management and organization development. Pinnacle’s clients include global organizations such as Visa International, Cadence Design Systems, Coca-Cola, Sprint, Microsoft, Aviva Insurance, Schlumberger, and over 500 other organizations in 22 countries. He also has consulted to government agencies from the United States, the Royal Government of Saudi Arabia, Canada, the Cayman Islands and the United Kingdom.
He has published numerous articles in the fields of surviving mergers and acquisitions, surviving change, project management, management, sales, team-building, leadership, ethics, customer service, diversity, and work-life balance, in publications ranging from ASTD/Performance In Practice to Customer Service Management. His book, “90 Days to a High-Performance Team”, published by McGraw Hill and often accompanied by in-person, facilitated instruction, has helped and continues to help thousands of executives, managers, and team leaders improve performance.
He has appeared hundreds of times on radio and television interview programs to discuss mergers and acquisitions (how to manage and survive them), project management, sales, customer service, effective workplace communication, management, handling rapid personal and organizational change, and other topical business issues. He has served or is currently serving as a board member of the International Association of Facilitators, Sales and Marketing Executives International, American Management Association, American Society of Training and Development, Institute of Management Consultants, American Society of Association Executives, Meeting Professionals International and National Speakers Association. Chris is an award-winning Toastmasters International Competition speaker. He recently participated in the Fortune 500 Annual Management Forum as a speaker, panelist and Webinar leader.
Chris has distinguished himself professionally by serving multiple corporations as a manager and trainer of sales, operations, project management, IT, customer service and marketing professionals. Included among those business leaders are Prudential Insurance, Sprint, BayBank (now part of Bank of America), US Health Care and Marriott Corporation. He has assisted these organizations in mergers and acquisitions, facilitating post-merger and acquisition integration, developing project management, sales, customer service and marketing strategies, organizing inbound and outbound call center programs, training and development of management and new hires, and fostering corporate growth through creative change and innovation initiatives.Chris holds degrees in management studies and organizational behavior from Boston University. He has traveled to 22 countries and 47 states over the course of his career.
This webinar has been approved for 2.00 HR (General) recertification credit hours toward aPHR™, aPHRi™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™, and SPHRi™ recertification through HR Certification Institute® (HRCI®). Please make note of the activity ID number on your recertification application form. For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org
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Workplace investigations are not limited to addressing harassment complaints; they encompass a broad spectrum of misconduct, from theft and safety issues to retaliation, substance abuse, and policy violations. These investigations are crucial for maintaining a safe and equitable work environment. The responsibility often falls on HR or management, and determining the need for an outside investigator can be complex. Conducting a workplace investigation is both a science and an art. It requires technical precision to minimize liability, as well as the art of creating a safe and empathetic environment for interviews, recognizing the stress interviewees often experience.
As an employer, you have a duty to investigate, and employees are expected to cooperate. But what if you encounter a resistant complainant, wrongdoer, or witness? Effective documentation and writing a comprehensive report are critical aspects of the investigation process. This starts the moment an employee files a complaint, and it's vital to understand how to document and craft a report that mitigates liability. The first question you must answer is whether the complaint warrants a formal investigation or if a less formal resolution is more appropriate for minor policy violations. When is it necessary to search an employee's workspace or digital devices? When should legal counsel be involved, and what evidence should you gather? This webinar focuses on addressing these issues and discusses best practices to ensure a fair, impartial investigation that supports a positive work environment, protects both employees and the organization, and reduces the risk of liability.
Areas Covered
- Identifying What Constitutes a Complaint
- Determining the Necessity of an Investigation
- Steps in the Investigative Process
- Techniques for Interviewing the Accuser, Accused, and Witnesses
- The Importance of Good Documentation
- Distinguishing Between Formal and Informal Investigative Procedures
- Employee Searches
- Credibility Assessment
- Recognizing Signs of Deception
- Reaching a Conclusion After an Investigation
- Follow-up actions Based on Investigation Outcomes
- Crafting a Formal Report Documenting the Investigation
Who Should Attend
- VP of HR
- HR Directors, Managers, and Generalists
- Managers
- Director of Risk Management
- Team Lead
- HR Consultants
Why Should You Attend
This webinar addresses essential legal and ethical responsibilities that HR professionals, and sometimes others, must uphold in the workplace. Failure to follow these laws not only increases organizational liability but also hinders the establishment of a fair and equitable work environment for employees. Financial costs associated with neglecting workplace investigations include expenses related to absenteeism, employee turnover, and liability risks arising from civil rights and criminal laws. By attending this webinar, you'll gain the knowledge and tools to conduct effective workplace investigations, thereby safeguarding your organization and promoting a culture of fairness and compliance.
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$200.00
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