Managing Conflict For Productivity
Audrey Halpern is a soft skills training facilitator consultant with 20+ years of experience. She has a background in human resources, as well as in instructional design. Audrey’s is currently a faculty member of American Management Association where she trains communication skills.
This webinar has been approved for 1.50 HR (General) recertification credit hours toward aPHR™, aPHRi™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™, and SPHRi™ recertification through HR Certification Institute® (HRCI®). Please make note of the activity ID number on your recertification application form. For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org
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Although conflict may never be comfortable, understanding its causes and learning strategies to address it can relieve much of the stress that it triggers. In this webinar, participants will better understand the nature of conflict, potential sources, and strategies to resolve and prevent it.
This session covers how to address conflict in the workplace. The program will provide understanding of conflict as well as methods and processes to facilitate de-escalation of the conflict and emotions to achieve a resolution. Using the principles of The Thomas-Kilmann Conflict Mode Instrument (TKI), participants’ behavior and preferred styles in conflict situations will be assessed, based on the five styles of conflict:
- Competing (assertive, uncooperative),
- Avoiding (unassertive, uncooperative),
- Accommodating (unassertive, cooperative),
- Collaborating (assertive, cooperative), and
- Compromising (intermediate assertiveness and cooperativeness).
- By identifying alternative conflict styles, it helps people reframe and defuse conflict, creating more productive results in addressing conflicts and disputes in the workplace.
Areas Covered
This session will cover:
- The nature of conflict in the workplace
- Major sources of conflict in the workplace
- The power of emotions during conflict
- Identify effective responses to conflict
- Conflict resolution techniques
Who Should Attend
HR professionals, Managers, Supervisors, Business owners, Team leaders
Why Should You Attend
Conflict is apparent in the workplace, especially during tough business times where resources are light and tempers are shorter. Most people lack basic conflict management skills and react to conflict on a purely emotional level. In reacting to conflict, many managers will attempt to ignore the problem in the hopes that they will just disappear. However, this method will create more stress and tension in the workplace and cause additional conflict among the parties and even involve others in the conflict.
Topic Background
Managing and positively engaging with conflict can help you and the people around you be more effective and productive. Learn different ways to address conflict, and to identify potential conflicts before they fully arise so you can better deal with a range of confrontational situations in the workplace and outside.
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$200.00
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