Managing and Documenting Challenging Employees
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Speaker : SUZANNE BLAKE
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When : Thursday, March 13, 2025
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Time : 03 : 00 PM EST
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Suzanne Blake, PCC, is an award-winning International Coach Federation (ICF) Professional Certified Coach and Global Human Resource leader with 28+ years of experience in Executive, Career, Talent Management and Productivity Coaching, with a focus on Corporate Soft Skills, Management Training, as well as Human Resources development.
Her specialties include Career Development and Leadership/Talent Development Coaching and Training, Soft Skills and Productivity Training and ADHD Coaching.
Her warm and engaging style fosters collaboration, pinpointing root causes and action steps for sustainable change.
Her coaching and training work has been profiled in a variety of respected media venues, including The New York Times, The Boston Globe, The Today Show, NPR, Smart Money Magazine, MSN.com, as well as numerous other media venues.
Blake Coaching and Consulting, LLC : Suzanne served as Director of Learning and Development and Coaching for one medium size and one smaller start-up IT companies. She continues to deliver high impact trainings for numerous companies, as well as consulting to companies wanting to build out their Learning and Development departments.
Suzanne’s consulting and training client list includes:
- Amica Insurance
- Anthem Blue Cross and Blue Shield
- Arnold Worldwide Advertising
- Berry Construction
- Children’s Hospital Boston
- Deloitte, LLC
- eClinicalWorks Healthcare IT (US and Asia)
- EMC Corporation (US and Scandinavia)
- Fortune 500 Manufacturing Company
- Massachusetts and Connecticut State Departments of Education
- Metro West Boston Toast Master’s Leadership Group
- Oprah/Oxygen TV Ad Club Leadership Forum
- The Massachusetts Senior Women’s Bar Association
- Steve Madden
- Synthes (US and Switzerland)
- University of Massachusetts Medical School
- Verizon Corporation
This webinar has been approved for 1.00 HR (General) recertification credit hours toward aPHR™, aPHRi™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™, and SPHRi™ recertification through HR Certification Institute® (HRCI®). Please make note of the activity ID number on your recertification application form. For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org
For any further assistance please contact us at support@grceducators.com
There is a skill and art to understanding each employee’s motivation and learning to leverage their talents. This course will explore how to better understand what motivates your employees, and develop a variety of strategies to keep them engaged and productive. In this interactive and entertaining webinar, you will gain more insight and practical tools to address:
- Understanding the Situation: We'll begin by exploring the potential causes of underperformance, from skill gaps and lack of motivation to personal struggles and unclear expectations.
- Building Rapport & Trust: Establishing open communication and building trust is crucial. You'll learn effective communication techniques to have productive conversations that uncover the root of the issue.
- Setting SMART Goals & Expectations: We'll dive into setting Specific, Measurable, Achievable, Relevant, and Time-bound (SMART) goals to provide clear direction and track progress.
- Developing a Performance Improvement Plan (PIP): If coaching or a new role is not working, learn how to create a structured and personalized PIP that outlines specific actions, resources, and timelines for improvement.
- Providing Effective Feedback & Coaching: Discover constructive feedback techniques that engage and guide employees towards success. We'll also explore the latest coaching strategies to empower them to overcome challenges.
- Navigating Difficult Conversations: Addressing performance issues directly can be uncomfortable. You'll learn to easily apply communication frameworks for handling difficult conversations with clarity and empathy.
- Supporting Employee Growth: We'll explore training and development opportunities to equip employees with the skills they need to excel.
- potential causes of underperformance, from skill gaps and lack of motivation to personal struggles and unclear expectations.
- Building Rapport & Trust: Establishing open communication and building trust is crucial. You'll learn effective communication techniques to have productive conversations that uncover the root of the issue.
- Setting SMART Goals & Expectations: We'll dive into setting Specific, Measurable, Achievable, Relevant, and Time-bound (SMART) goals to provide clear direction and track progress.
- Developing a Performance Improvement Plan (PIP): If coaching or a new role is not working, learn how to create a structured and personalized PIP that outlines specific actions, resources, and timelines for improvement.
- Providing Effective Feedback & Coaching: Discover constructive feedback techniques that engage and guide employees towards success. We'll also explore the latest coaching strategies to empower them to overcome challenges.
- Navigating Difficult Conversations: Addressing performance issues directly can be uncomfortable. You'll learn easy to apply communication frameworks for handling difficult conversations with clarity and empathy.
- Supporting Employee Growth: We'll explore training and development opportunities to equip employees with the skills they need to excel
Areas Covered
By the end of this course, you'll be equipped with the knowledge and tools to:
- Proactively address underperformance in a way that benefits both the employee and the organization.
- Learn to pinpoint the cause of the under-performance and create sustainable action plans
- Create SMART Goals and PIP plans to assure clear communication and monitor employee progress
- Customize how you motivate and support employees to reach their full potential.
- Be more prepared to deliver both positive and formative feedback in an ego-preserving manner.
- Build stronger relationships with your team based on trust and mutual respect.
- Create a positive and productive work environment for those around you.
Who Should Attend
Aspiring or current managers, team leads, leaders, supervisors, and business owners
Why Should You Attend
Inheriting and/or motivating underperforming employees can be a stressful challenge for any manager. You're faced with the immediate impact on team productivity, morale, and potentially, your own reputation. But before you reach for the quick fix, this 60 minute course will equip you to learn more about your employee’s “operating system” so you tweak your communication and development plans to bring out the best for their variable communication and workflow styes.
By using time-proven strategic and empathetic approaches to turn the situation around, you can tap into your employees’ strengths and partner with them to come up with solutions they buy into and will execute. Additionally, you will learn the most optimal and efficient methods for keeping the required documentation of the employee’s behavior.
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$160.00
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