Problem solving effective root cause analysis techniques
  • CODE : REMA-0004
  • Duration : 60 Minutes
  • Level : Basic
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Rema Boumerdassi is a seasoned Learning and Development professional with over twelve years of expertise in assertive communication, negotiation, stakeholder management, and problem-solving methodologies across diverse industries, including global corporations and public sector organizations.

Currently a Global Training Specialist for ITV’s Rights and Contracts System (RACS) Transformation Programme, Rema leads training initiatives emphasizing clear communication and effective stakeholder management. Her prior role as Lead Learning & Development Trainer for the NHS Digital Staff Passport involved successfully negotiating and delivering complex training to over 50,000 NHS staff, utilizing robust problem-solving techniques.

Her career includes impactful roles with the Metropolitan Police Force and Tesco PLC, enhancing stakeholder relations and employee performance. Recognized as UK Sales Assistant of the Year and UK Community Hero, Rema also brings over a decade of disciplined experience as a British Army Reservist Sergeant Instructor, integrating clarity, assertiveness, and strategic methodologies.

Rema is passionate about sharing her insights to foster practical skills and meaningful engagement in her sessions.

Effective problem-solving is a cornerstone capability for any professional aiming to achieve success and sustainable improvements within their organization. While issues and challenges are inevitable in any workplace, how these problems are approached and resolved significantly determines the success and longevity of solutions implemented. Root Cause Analysis (RCA) is an essential method designed to not just address the visible symptoms of problems but to dig deeper to discover and resolve the underlying causes, ensuring long-lasting results.

Root Cause Analysis involves a structured investigation that identifies the core issues causing problems rather than merely managing surface-level symptoms. By systematically exploring the "why" behind an issue, professionals can uncover insights that are critical for implementing effective solutions and preventing recurrence. The ability to perform RCA effectively is a vital skill for enhancing productivity, reducing operational risks, and fostering continuous improvement within teams and organizations.

In this webinar, "Problem Solving—Effective Root Cause Analysis Techniques," participants will learn robust methodologies to clearly identify, analyze, and tackle root causes of problems within their professional environments. Participants will gain a thorough understanding of practical tools such as the "5 Whys" technique, Fishbone (Ishikawa) diagrams, and Pareto analysis—methods proven effective across diverse industries and organizational settings.

The session begins by clearly defining root cause analysis, exploring its importance, and demonstrating the significant advantages of mastering this critical skill. Attendees will explore common scenarios in which RCA proves invaluable, such as resolving quality issues, improving customer satisfaction, enhancing operational efficiency, and boosting employee morale.

Participants will learn a step-by-step approach to conducting RCA, beginning with problem definition and extending through to solution implementation and monitoring. Detailed explanations and practical examples will illustrate each step, ensuring attendees grasp concepts clearly and can readily apply them to real-world challenges.

The webinar emphasizes interactive and engaging learning, incorporating exercises that allow attendees to practice techniques directly during the session. This hands-on approach ensures participants not only understand theoretical concepts but also feel confident applying these techniques immediately within their workplaces.

In addition, the webinar covers how to effectively collect and analyze data, a critical aspect of ensuring accuracy in root cause investigations. Participants will also gain insights into common pitfalls encountered during RCA processes, alongside practical strategies to avoid them, helping ensure smooth and successful outcomes.

Further, the webinar addresses the development of a proactive problem-solving culture within organizations. Participants will explore practical strategies to encourage teams to embrace ongoing learning and improvement, empowering individuals to consistently identify and resolve issues proactively rather than reactively.

Whether you’re a manager, team leader, analyst, or any professional responsible for addressing problems within your workplace, mastering RCA techniques will significantly enhance your capability and effectiveness. By attending this webinar, you are investing in a critical skill set that will not only help you solve immediate issues more efficiently but will also contribute to a culture of continuous improvement, creating lasting value for your organization.

Equip yourself with powerful problem-solving tools, transform the way you approach challenges, and drive your team towards greater productivity and success. Join us in this informative and practical webinar to elevate your problem-solving capabilities through effective root cause analysis techniques

Areas Covered

  • What is Root Cause Analysis (RCA) and why it matters
  • The key benefits of RCA for individuals and organizations
  • Core RCA techniques: 5 Whys, Fishbone Diagram, and Pareto Analysis
  • Step-by-step RCA process: from problem definition to solution implementation
  • Methods for effective data collection and analysis
  • Common pitfalls in RCA and strategies to avoid them
  • How to implement and monitor corrective actions
  • Building a proactive, problem-solving mindset across teams

Who Should Attend    

  • Quality Assurance Professionals
  • Operations Managers
  • Project Managers
  • Process Improvement Specialists
  • Team Leaders and Supervisors
  • Engineers and Technicians
  • Compliance Officers
  • Customer Service Managers

Why Should You Attend

Have you ever faced recurring problems in your work, despite repeatedly trying to resolve them? Do you often feel overwhelmed by issues that persistently impact your team’s productivity, morale, and overall success? If you're continuously firefighting problems without understanding their true origins, the consequences can be severe—leading to stress, frustration, wasted resources, and damaged credibility within your organization.

Ineffective problem-solving doesn't just impact immediate outcomes; it creates ongoing uncertainty and doubt, causing you to question your abilities and potentially jeopardizing your professional reputation. When issues repeatedly resurface, stakeholders may lose confidence, teams become demotivated, and projects fall behind schedule or exceed budget. This cycle of unresolved issues erodes trust, productivity, and ultimately, your career trajectory.

However, it doesn't need to be this way. Root cause analysis (RCA) is a powerful tool designed to address problems at their source, not just treat their symptoms temporarily. This webinar, "Problem Solving—Effective Root Cause Analysis Techniques," provides the critical knowledge and skills you need to move from uncertainty to clarity, from confusion to understanding, and from reactive problem-solving to proactive management.

By attending, you'll gain practical, step-by-step techniques to systematically identify and resolve the real causes of issues. You will learn how to effectively apply methods such as the "5 Whys," Fishbone Diagrams, and Pareto Analysis, which will empower you to solve problems permanently. Imagine the relief and satisfaction of confidently addressing challenges, knowing that your solutions won't merely offer temporary fixes but will significantly improve organizational effectiveness and efficiency.

Investing in this webinar means investing in yourself, your team, and your organization's future. Equip yourself with the tools to break free from the endless cycle of recurring issues. Move beyond fear and doubt, and become the confident, capable problem-solver your organization needs. Don't let unresolved problems continue to hinder your success—take control today and transform your approach to problem-solving.

  • $160.00



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