Stop Payments vs. Unauthorized Entries - Compliance with the Nacha Operating Rules
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Speaker : DONNA K OLHEISER
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When : Thursday, February 27, 2025
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Time : 01 : 00 PM EST
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Donna K Olheiser, AAP, is the vice president of Education Services and founder of Dynamic Mastership, LLC.; and holds the Accredited ACH Professional (AAP) designation (achieved in 2004). She is an enthusiastic and energetic Certified Master Trainer with over 14 years’ training experience. She has designed and facilitated over 100 training sessions each year with her expertise being the rules for companies and financial institutions when processing electronic (specifically ACH) payments, then scheduling the events to facilitate and deliver the material through a variety of venues (webinars, teleseminars, in-person workshops, including regional and national conferences).
Her extensive knowledge, enthusiasm and passion for transferring payment processing knowledge using the adult learning theory is remarkable and has helped many payment professionals perform daily operational tasks including exception processing while remaining compliant with the NACHA Operating Rules. She uses scenarios and examples to bring the learning home, easy to comprehend and apply to real-life day-to-day ACH processing. Ms. Olheiser’s ability to engage the learner through the entire training event helps the adult learner apply what they’ve learned during and after each training session.
Donna has over 24
years of experience in the financial services industry which includes 9
years’ experience as the education service director at a Regional
Payments Association (RPA), where she managed and facilitated the entire
education program for nearly 800 financial institution members. Prior
to that, Ms. Olheiser spent 14 years in various departments with the
Federal Reserve Bank of Minneapolis, including the internal educator for
FedACH Central Operations.
As an operations or front-line person, each day you struggle with the question – “When do I use a Stop Pay form and when do I need a Written Statement of Unauthorized Debit (WSUD)?” In the back room, processing these types of ACH transactions brings up the questions - “what is the Return Reason code, What is the timeframe to do a specific type of Return, and what documents do I need before processing this Entry?” This is yoursession!
The trainer in this session will provide examples of when to use which form: Stop Payment form OR WSUD (Written Statement of Unauthorized Debit) and why, plus tying this information back to the NACHA Operating Rules to ensure you are in compliance (exactly what your obligations and responsibilities are) each time you help your account holder with their request.
Included in this session will be details on the difference between using R10 and R11 when returning an Entry as unauthorized in the ACH network.
Areas Covered
- Define the rules surrounding Stop Payments
- Identify differences in rules between consumer/non-consumer Stop Payment
- List tips that will help customer service and frontline staff ensure they are asking the right questions of the account holder
- Outline what an unauthorized transaction is and when to use a Written Statement of Unauthorized Debit (WSUD)
- Review timeframes for Stop Payments and Unauthorized Payments
- Define the NEW R11 Return Reason Code and the difference between R11 and R10
- Illustrate what constitutes an entry to be returned as Authorization Revoked vs. Stop Payment vs. Unauthorized
- Describe using scenarios – the what, when, and how of stopping payments and Returning Unauthorized Entries
Who Should Attend
- Bank operations staff
- New employees in the payments industry
- Bank managers and payment professionals
- CEO’s and CFO’s
- Risk, Compliance and Audit personnel
- Aspiring AAPs and current AAPs for AAP CE Credits
Why Should You Attend
The exception processes involving Stop Payments and Unauthorized Entries present challenges every day. As a participant in the ACH network, you NEED to be aware of the differences and the Rules surrounding processing these payments while remaining in compliance with the Nacha Operating Rules.
The Nacha Operating Rules have specifics for you to follow to be sure you are complying each time you help your account holder with their request(s).
- Determine the difference with Stop Payment for business accounts
- Help identify what form to use and in which situation
- What questions and conversations should be taking place between the account holder and the customer service or frontline staff working with them?
- Key points illustrated in the program in the form of case studies will assist customer service and front-line staff as well as identify details for operations staff
- This session will definitely make things more simplistic when processing unauthorized, authorization revoked, and stop payments!
Topic Background
When to use a Stop Pay form and when to use a Written Statement of Unauthorized Debit (WSUD) is an ongoing issue when processing ACH Entries based on a request from your account holder.
The trainer will provide scenario examples of your account holder saying they want you to stop a payment or they revoked it. why is their account being debited, or they never authorized a payment that has already been posted to their account?
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$160.00
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